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Resident Satisfaction 2026 — Findings & recommendations

Overall satisfaction with the council has risen by 6 percentage points versus 2025, driven primarily by improvements in waste collection reliability and street cleanliness. However, satisfaction is unevenly distributed: residents aged 65+ and disabled residents report meaningfully lower trust in local decision making.

This report sets out the key findings, supporting evidence, and three recommended areas of focus for the year ahead.

1. Executive Summary

Camden residents report a marked uplift in perceived reliability of council services. Satisfaction with waste collection reaches an all-time series high of 72%, while trust in local decision making holds steady at 45%. Three findings warrant council attention:

1. Age gap widening. Residents 65+ are 22 points less satisfied with waste collection than under-35s, concentrated in Highgate ward.
2. Communications strong, consultation weak. 68% feel well informed, but only 41% feel their views were taken into account.
3. Equity signals. Disabled residents report lower trust across every service line — a pattern worth deeper qualitative follow-up.